![]() I am having complete de javu! I just got off the phone 20 minutes ago with the exact same ordeal! Only difference is my scenario went a little farther than yours unfortunately. If you should have any questions, I'm just a click away. ![]() I want to ensure that you're able to secure your account, so please feel free to let me know how it goes. Enter necessary information and click Continue.Click the Help option in the upper-right corner.In case you need to reach out to our Support Specialists, you can follow these steps: I also recommend following the informative guide on what you should do in the link below: We've received reports from other users concerning scammers impersonating tech support from genuine companies.Īny remote sessions performed during the call should be disconnected or uninstalled to secure your account. ![]() I'm glad to know there's no credit card information shared over the phone regarding your QuickBooks subscription. It's my priority to help ensure your personal information is secured. Thank you for posting here in the Community. I called intuit afterward, and they were not sure.Īnyone have a little advice as to whether I should be changing all of my Credit card numbers or re-initializing my computer right now? Thanks. What I am trying to figure out is WHO is this Quickbooks Pro Advisors Help, HOW did they get my number to call, and is this something that COULD typically happen? A legitimate QB Pro Advisor trying to help a newbie? They never asked me for a payment, so this could be innocent enough on their part - understand my needs and offer me help that would result in a consultation fee. I shut down the connection and restarted my computer. They were not as certain as to how to answer my questions - I got scammed and someone has access to my computer. then the bells started going off - the logo they use on their site is a little different from the real QB. Regrettably, I called them back, allowed them to sign into my computer for about 10 minutes, showed them a little of what I was needing to have explained and then it happened - he asked me to show him the application I am using to accept payments from my customers. I am on my way to creating my QB experience. I weighed the coincidence of a random call from a scammer with the fact that I just posted something and they called me at the correct phone number asking for the correct person 20 minutes after I posted something. Out of frustration not receiving any other credible information on my question, I googled the 800 number and it referenced their site. He carried on about it being a recorded line, etc He simply told me to call him back at X phone number and that they would need 45 minutes to get me up and running. At the time, I was unable to work on this. He then asked to use logmein to access my computer. ![]() Here is the strange thing, he said he could help me by converting my previous data into QB files. He called the number on my registration with QB - he knew what problems I was having with QB - said that they represent QB in helping companies set up their data. Within 20 minutes of my posting, I received a call from someone who was from Quickbooks Pro Advisors Help. I never put any personal information in my post - just a question about more information being available for using a standard menu step IMPORT. In frustration with learning the new product, I posted a question regarding importing data into QB Desktop for Mac. I would like to share a similar situation that happened to me yesterday. ![]()
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